West Virginia Cosmetology Board Practice Exam

When a client displays signs of a scalp infection, such as redness, swelling, tenderness, or discharge, the most responsible action is to refer them to a healthcare provider. This is essential because a scalp infection can be a sign of various medical conditions that require professional evaluation and treatment. It is vital for the health and safety of the client to seek a proper diagnosis and appropriate intervention from a medical professional who is equipped to handle infections and can prescribe necessary medications if needed.

Continuing with a hair service, recommending over-the-counter treatments, or applying deep conditioning treatments might exacerbate the situation or could potentially spread the infection. These actions do not address the underlying issue and could lead to complications for the client's health and safety. Therefore, referring them to a healthcare provider is the most suitable and responsible response.